One of HyperWork's overarching goals for 2025 is to expand its chain of one-stop solutions – the brand's comprehensive experience destinations.
In collaboration with leading electronics retail chains such as FPTShop, Hacom, Tmins, etc., HyperWork has been expanding its meticulously invested product display and experience points. Through these, we can most realistically simulate users' needs for work and entertainment, accompanied by practical solutions for space, equipment, and accessories.
1. What is a one-stop solution?
A one-stop solution is often referred to when all products or services offered by a brand can be concentrated at a single point, providing customers with a seamless, comprehensive experience.
For office furniture, equipment, and setup accessories, a one-stop solution can be a model setup space for work and entertainment needs with PCs, laptops, tablets, etc.
By providing a one-stop solution, the brand aims to:
- Create convenience and simplification: Provide a comprehensive experience space that saves customers time and effort by eliminating the need to search for products or services from multiple suppliers or brands.
- Enhance efficiency: By integrating multiple services or products into one experience space, the brand can create seamless, complete emotions for customers. This helps build and maintain sustainable relationships with both new and existing customers.
- Create a competitive advantage: Compared to many brands and distributors that also offer furniture and office equipment, HyperWork hopes to provide a comprehensive solution set, focusing on the emotional value customers expect to experience.
2. HyperWork's plan for developing one-stop solutions
HyperWork aims to build and standardize one-stop solutions nationwide, focusing on reputable dealers and retail chains with a specific customer base.
Currently, HyperWork is proud to have 8 locations where customers can fully experience the HyperWork ecosystem, including:
- HACOM: 43 P. Thái Hà, Trung Liệt, Đống Đa, Hà Nội.
- FPT Shop: 45 Phố Thái Hà, P. Trung Liệt, Quận Đống Đa, Hà Nội
- MacSetup: Số 28 lô TT01 khu liền kề chung cư HD Mon City, Phố Hàm Nghi, Mỹ Đình, Nam Từ Liêm, Hà Nội
- FPT Shop: 141 Trần Não, Khu phố 3, Phường Bình An, Thành Phố Thủ Đức, TP. Hồ Chí Minh
- OWL: 140/14 Đặng Văn Ngữ, Phường 13, Quận Phú Nhuận, Tp. Hồ Chí Minh
- Tmins: 238 Nguyễn Xí, Phường 13, Quận Bình Thạnh Thành phố Hồ Chí Minh
- Memoryzone: 4C Đồng Xoài, P13, Tân Bình, TP. Hồ Chí Minh.
By 2025, HyperWork is expected to have 20 one-stop solutions, creating many impressive touchpoints for customers.
3. Criteria for building and standardizing HyperWork's one-stop solutions
- Display area: Products are arranged by type, making it easy for customers to browse and experience.
- Consultation area: Consultants are available to help customers choose suitable products.
- Event area: Workshops are organized to introduce products.
- Experience space: HyperWork hopes to create a comfortable, pleasant space that reflects the brand's style, emphasizing ergonomics to protect health and allow users to customize furniture and accessories to suit their physique and body shape.
A complete setup where you can directly sit down to work or play is what HyperWork's one-stop solutions aim for.
- Interactivity: Customers can experience and try products directly, such as sitting on chairs, adjusting height, sliding the seat pan, or typing on keyboards and moving mice to "test" their comfort.
Products:
- Diverse products: One-stop solutions offer all four HyperWork product lines, including stands, furniture, peripherals, and setup accessories. These experience spaces not only feature flagship products but also provide a wide range of items for users to compare and choose from.
- Setup accessories: Even "optional" items (not strictly necessary for a work or entertainment setup) are carefully considered and fully provided by HyperWork, creating a comprehensive experience, such as cable management trays, LED lights, mobile cabinets, etc.
- Product information: Another product criterion HyperWork emphasizes is clear and detailed product information presented online (display screens accessing the Helpdesk page – providing user manuals, installation guides, images, and videos on how to set up products).
Customer service
- Personalized consultation: HyperWork provides on-site consultation services with staff from HyperWork's authorized dealers and retail chains. Customers can receive advice on products and how to set up their workspace to suit their specific needs and style.
Notably, HyperWork continuously organizes product training sessions to help its consulting team provide the most perfect support to customers.
- Maintenance and support: At the one-stop solution, you can receive technical support or product warranty services. Defective products can be sent directly to the manufacturer for replacement or repair (if possible), saving time and ensuring customer satisfaction.
Promotions and offers
Depending on each dealer and retail chain distributing products, HyperWork will collaborate to build reasonable promotional programs and combo offers. Customers can directly consult at the one-stop solution to receive the best support.
Conclusion
Understanding the role and importance of building and developing a one-stop solution system, HyperWork hopes to get closer to customers, creating seamless and comprehensive experiences.
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