We are committed to providing fast, safe, and convenient delivery services to ensure HyperWork products reach customers in the best condition.

1. Delivery Scope

• HyperWork supports delivery throughout the territory of Vietnam.
• For areas outside of Vietnam, please contact us in advance via Hotline or Email for advice on delivery feasibility and incurred costs.

2. Delivery Time

• Urban areas (HCMC, Hanoi): Delivery time: 1-2 working days from order confirmation.
• Suburban areas and other provinces: Delivery time: 3-5 working days from order confirmation.
• Special orders (custom items, large quantities): Delivery time will be specifically notified at the time of ordering, depending on production and shipping time.
• Note: Delivery times may change due to weather factors, holidays, or force majeure events. HyperWork will provide timely notification if there are delays.

3. Shipping Costs

1. Standard shipping fee: Notified when the customer places an order.
2. Additional fees:

• Express delivery (same day): Surcharge will be notified based on the area.
• Upstairs delivery (if no elevator): Surcharge will be agreed upon with the customer in advance.

4. Delivery Process

1. Order Confirmation: After ordering via Website/Zalo/Hotline/Fanpage, HyperWork will contact you to confirm order information within 24 hours.
2. Preparation and Shipping: Products are carefully packaged and handed over to the carrier within 1-2 working days (except for special orders).
3. Delivery Notification: Customers will receive tracking information and estimated delivery time via message or email.
4. Inspection upon Receipt:

• Customers are requested to carefully check the product (packaging condition, quantity, model) before signing for receipt.
• If damage or errors are found, contact HyperWork immediately via Hotline within 24 hours for support.

5. Special Cases

• Order Cancellation: Customers can cancel an order before the product is handed over to the carrier without charge. If already shipped, the customer bears two-way shipping costs.
• Unsuccessful Delivery: After 2 unsuccessful delivery attempts (due to customer absence or incorrect contact information), the order will be returned to HyperWork's warehouse. Customers need to contact us again to arrange a new delivery and bear the incurred shipping costs.
• Damage during Shipping: If the product is damaged due to shipping errors, HyperWork will exchange it for a new product free of charge after confirming the status via images/videos from the customer.

6. Force Majeure Delivery Errors

HyperWork is not responsible for cases where delivery is delayed or fails due to force majeure factors, including but not limited to:

• Natural Disasters: Storms, floods, earthquakes, or other extreme weather phenomena.
• Social Incidents: Protests, strikes, area lockdowns, or restrictive regulations from authorities.
• Carrier Errors: Technical issues (vehicle breakdown, traffic accidents), errors in order processing, or delays from the shipping partner.
• Other Situations: Widespread power outages, network system failures, or incidents beyond HyperWork's control.
  In these cases, HyperWork will strive to coordinate with the carrier to resolve the issue and promptly notify the customer of the order status.

7. Disclaimer for Delayed Delivery

• HyperWork partners with third-party shipping units for delivery. Therefore, we do not directly control the shipping process and are not responsible for cases of delayed delivery or errors arising from the carrier.
• In case of delayed delivery due to carrier error, HyperWork will assist the customer in contacting and requesting a resolution from the partner, but does not commit to compensation for any damages arising (if any) due to this delay.
• Customers are encouraged to check the order status via the tracking code and contact the carrier directly if more details are needed.