We aim to provide maximum satisfaction to our customers when using HyperWork products. Below is the return policy applicable when a product does not meet your expectations.

1. Return Conditions

Return period:

• Customers can request a return within 3 days from the date of receipt (based on the delivery date on the invoice or shipping information).

Product condition:

• The product must be unused, intact in its original packaging, with all accessories and labels attached.
• The product must not be damaged, scratched, or deformed due to customer error.

Reasons for return:

• The product has technical defects or damage due to the manufacturing process (confirmed by HyperWork).
• Incorrect product delivered (model, color, size does not match the order).
• Customer changes their mind (only applies to certain products, return fees may apply).

2. Non-returnable Cases

• Products that have been used or are no longer in their original condition.
• Damage caused by the customer (e.g., dropping, incorrect installation).
• Products without a purchase invoice or valid proof of purchase.
• Exceeding the 3-day limit from the date of receipt.
• Products in the non-returnable category (e.g., custom-made items, special promotion products – will be notified before purchase).

3. Return Process

1. Contact HyperWork via Website/Form/Zalo/Hotline within 3 days of receiving the goods.
2. Provide proof of purchase (invoice, order ID) and images/videos illustrating the product condition.
3. Send the product back to HyperWork's address (customer bears shipping costs if the return is not due to a product defect).
4. The HyperWork team will inspect and respond within 3-5 working days.
5. If approved:

• Product Exchange: Replace with a new product of the same type or equivalent.
• Return: Refund via the original payment method within 7-10 working days from receiving the returned product.

4. Return Costs

• Error from HyperWork: All return costs (including shipping) are free.
• Personal reasons: Customer bears shipping costs and may incur an additional processing fee (up to 20% of the product value, depending on the case).

5. Contact Support

For any questions regarding the warranty, return policy, or support requests, please contact us:

• Email: 3h@3hvn.com
• Hotline: 1900.636.660
• Address: No. 48, Street 23, Thanh Pho Giao Luu Urban Area, Dong Ngac Ward, Hanoi