We offer special product lines such as Open Box and Clearance at discounted prices to meet the diverse needs of our customers. Below are the detailed descriptions and purchase regulations applicable to each product type.

1. Product Descriptions

Open Box Items:

- Definition: These are products that have been unboxed but are unused or have only been used for a short period (e.g., showroom displays, quality checks, or customer returns within the return period).

- Condition:

• May have minor signs on the packaging (tears, slight dents) or the product (slight scratches that do not affect functionality).
• Includes all accessories and functions normally like new items.

Example: Open Box office chairs, unboxed standing desks for inspection.

Clearance Items:

- Definition: These are used products (from showrooms, HyperWork offices), items with minor defects that have been repaired, or returns that do not qualify to be sold as new.

- Condition:

• Shows signs of use (scratches, slight fading), but still ensures main functionality.
• May be missing some accessories or original packaging.

Example: Clearance office chairs from showrooms (mesh and cushions not under warranty), lightly used non-motorized desks.

2. Purchase Regulations

- Warranty Policy:

• For details, please see [Link to warranty policy].

- Return Policy:

Open Box Items:

• Returns are accepted within 3 days from the date of receipt, provided the product is unused, with original packaging and accessories intact.
• Returns are not applicable if the customer changes their mind, except in cases of confirmed manufacturing defects.

Clearance Items:

• No returns are accepted in any form; customers should inspect the product carefully before purchasing.

- Pricing and Promotions:

• Open Box and Clearance products are sold at sale prices, lower than standard new items.
• Other promotions or discount vouchers do not apply (unless specifically announced).

- Transparency:

• HyperWork is committed to providing full information about the product condition (actual photos, detailed descriptions) before customers place an order.
• Customers are encouraged to contact our Hotline or visit the showroom in person to inspect the product if necessary.

3. Purchase Notes

• Open Box Items: Suitable for customers who want to own high-quality products at a savings, accepting minor aesthetic flaws.
• Clearance Items: For customers looking for low-priced products for short-term use or who do not have high requirements for appearance.